This feature allows you to reassign pending or in-progress tasks. To use this feature, you must have the superuser role.
STEP 1
From the menu, navigate to the Task Management screen (under Compliance→ Task Management).
Figure 1: Task management page
STEP 2
Identify the task(s) to be reassigned and click on Reassign
Figure 2: Task list page
STEP 3
In the window that appears, select the user to whom the task is to be reassigned, then provide an explanation in the Reassignment reason field.
Figure 3: Reassignment configuration window.
STEP 4
When reassignment is complete, a notification message is displayed on the screen then the task status changes to Reassigned and a notification e-mail is sent to the newly assigned user.
Figure 4: reassigned task message.
Figure 5: tasks list with the reassigned task
NOTES
Please note that this document is a brief guide. The AlphaCCO support team will be happy to assist you if you require further guidance. Please do not hesitate to contact us at support@alphacco.com.